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Lumina network
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This website and the services described on it are provided by COGNOVATE LABS FZCO, a company registered in the United Arab Emirates, trading as Lumina Clippers. In these terms, "we", "us" and "our" mean COGNOVATE LABS FZCO, and "you" means the person or the business using this site or engaging us.
By browsing ugcagency.io or sending us an enquiry you accept these terms, and if you don’t accept them, please don’t use the site.
We plan and run short-form creator campaigns. In practice that means writing the brief, matching the brand to creators in our network, producing and editing the videos, posting or coordinating the posting across platforms like TikTok, Instagram, YouTube and X, then reporting on what shipped and what it did.
Everything on this website that describes our services is a summary written to help you decide whether to talk to us, so it isn’t an offer and it doesn’t form part of a contract on its own.
Nothing starts from a form. After you get in touch we scope the work, and if it’s a fit we send you a written proposal, sometimes called a campaign agreement or a statement of work. That document names the deliverables, the timeline, the guaranteed figures, the fee and the payment schedule.
Your campaign agreement is the document that governs your project, so where it says something different from this page your campaign agreement wins. These terms fill the gaps it doesn’t cover.
Work begins once you’ve approved that document in writing and the agreed opening payment has been made.
We agree the guaranteed numbers with you in writing before anything is produced, and depending on the campaign that might be a view count, a number of finished videos, a number of uploads or a combination. The figures go into your campaign agreement along with the window they’re measured over, the platforms and accounts they’re measured on, and exactly what happens if we fall short.
The rule is simple: if a number isn’t written into your campaign agreement then it isn’t guaranteed, and nothing said on a call, in a chat or on this website creates a guarantee by itself.
A guarantee is a floor rather than a ceiling, so if a video runs far past the agreed number that upside is yours and we don’t charge extra for it.
What we can’t guarantee is what the views do next. Sales, signups, followers, app installs and revenue all depend on your product, your pricing, your offer and your funnel, and those aren’t in our hands. We’ll tell you honestly before you sign if we think the number you want is the wrong one to chase.
A campaign only moves at the speed of its slowest approval, so we ask for a few things in return:
If a claim is made against us because material you supplied wasn’t yours to supply, or because a product claim you gave us was untrue, you agree to cover the cost of dealing with it.
Fees, currency, the payment schedule and any expenses are set out in your campaign agreement. Unless it says otherwise, invoices are payable within the period stated on the invoice, and fees don’t include taxes or duties that apply in your country.
We can pause production on an overdue account after giving you notice, and we can charge the reasonable costs of recovering a debt. Creator fees, media spend and licensing we commit on your behalf are non-refundable once committed, because that money has already gone to the people who did the work.
Campaigns change. If you want to change the scope, tell us and we’ll confirm in writing what it does to the timeline and the fee before we act on it.
Either of us can end an engagement by giving the notice set out in your campaign agreement. If you cancel partway through you pay for the work delivered up to that point and for anything already committed to creators and platforms on your behalf, and if we end it we refund fees for work not delivered and not committed.
We may also end an engagement immediately if the work would break the law or a platform’s rules, or if payment is seriously overdue and stays that way after we’ve asked.
Once we’ve been paid in full for a campaign, the finished videos we produced for it are yours. We assign the rights in that material to you fully and irrevocably, so you can run it as paid media, put it on your own channels, cut it up and reuse it, with no time limit and no extra licence fee.
Two sensible exceptions apply. Anything you gave us stays yours throughout, and the things that aren’t your campaign, meaning our own templates, internal tools, processes and know-how, stay ours. You don’t need any of those to own and use your videos.
Where a creator's own appearance is involved, the permissions we obtain from that creator are described in your campaign agreement, because a person's likeness is licensed rather than sold.
Unless you tell us not to, we may show work we produced for you in our portfolio, our own social channels and our proposals to other prospective clients. That means the public videos and the headline results, never your confidential information, your rates or anything you’ve asked us to keep private.
If you’d rather we didn’t, say so in writing at any point and we’ll take it down.
Campaigns run on platforms owned by other companies, and those companies change their algorithms, their advertising rules and their moderation decisions whenever they like. They can also restrict or remove content and accounts without explaining why.
We work within their rules and plan for their volatility, but we aren’t responsible for their decisions, their outages or changes they make to how reach is distributed. Where such an event affects a guaranteed figure, we’ll tell you promptly and agree a fair way forward with you.
Anything you share with us that isn’t public, including your roadmap, your numbers and your commercial terms, stays confidential. We use it only to do your work and share it only with the people working on it who need it, and the same obligation runs the other way for our pricing and our methods.
This doesn’t apply to information that’s already public, that you make public, or that we’re legally required to disclose.
We take responsibility for the work we do, and what we don’t take on is unlimited exposure for outcomes further down the chain.
Any claim relating to a campaign should be raised within 12 months of the work it relates to, while everyone still remembers what happened.
The text, design, code and artwork on ugcagency.io belong to us and you may not copy or republish them without permission. Please don’t scrape the site, attempt to break into it, or use it to send anything unlawful, since the contact form is for genuine enquiries.
We work hard to keep the site accurate and available, but we don’t promise it’ll be error-free or online at every moment.
These terms are governed by the laws of the United Arab Emirates. The courts of the emirate in which COGNOVATE LABS FZCO is registered have jurisdiction, unless your campaign agreement names a different forum or a dispute resolution process, in which case that applies.
Before anyone reaches for a court we’d much rather get on a call, since most disagreements are a misunderstanding about scope and most of those get solved in twenty minutes.
We may update this page as the business changes. The version that applies to your project is the one published when your campaign agreement was signed, so an update here doesn’t rewrite a deal already in motion.
Questions about these terms, or about anything in a proposal you’ve been sent, go to a person rather than a ticket queue.
If the terms work for you, the next step is a plan with real numbers in it.
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